FAQs

Your benefit card will be mailed after you are eligible for benefits. Verify your mailing address is correct in Employee Self-Service (ESS) by visiting the KiewitNetwork > Employee Self-Service (English/French/Spanish > Personal Profile. You must be on the company network to access ESS. 

You can call Manulife at 866-220-1129, option 1, to request a new card. You can also get your benefit card through Manulife’s mobile app. For download instructions, click here. 

Yes, you can make changes to your benefits through Employee Self-Service (ESS). Visit the KiewitNetwork > Employee Self-Service (English/French/Spanish > Benefits.

You must be on the company network to access ESS.

If your employment is ending and you are losing group benefits, you can purchase an individual FollowMe policy.

FollowMe offers:

• Comprehensive individual health and dental coverage at competitive rates, with no medical examination or questionnaire required.
• Guaranteed coverage (subject to receipt of initial premium payment) as long as you or your dependents apply within 60 days of the loss of group health and dental benefits.
• Choice of Basic, Enhanced, Enhanced Plus or Premiere coverage based on your personal needs and financial situation.

For a complete product brochure with benefit descriptions, visit  mynextchapter.ca or call 1-844-732-4237 with questions.

If you or your dependents are covered under more than one benefit plan (for example, your spouse’s plan), you can claim up to 100 % of an eligible expense by coordinating your benefits under both plans. Here’s how: 

• The plan that covers you as a plan member pays first.
• Then, the plan that covers you as a dependent pays any remaining eligible balance.
• Your spouse’s claims should go to his or her plan first, then any remaining balance should be sent to your plan.
• Dependent children are covered first by the plan of the parent whose birthday falls earlier in the calendar year. In other words, if your birthday falls in January and your spouse’s birthday is in March, you should submit your children’s claims to your plan first. 

Your first benefit plan will send you an explanation of how much of your claim has been covered. You will need to send that explanation, along with copies of your expense receipts, to the second benefit plan to claim any remaining balance that’s eligible. 

Most Kiewit health benefit plans cover plan members while traveling outside their home province or country (for a certain period of time), and many also include Emergency Travel Assistance.

To confirm that your plan includes these services, do one of the following: 

• Check your benefit booklet, which can be found on the Resources & Forms tab 
• Contact the Benefits Department at [email protected] or 855-329-7907 
• Contact the Customer Service Centre through  Manulife.com  

If you have emergency travel coverage, you should have received a wallet card. It’s important to carry your card with you at all times when traveling as it contains information you will need to provide in the event of an emergency.

If you require medical assistance while traveling, before you seek treatment, contact the service provider listed on your wallet card as soon as possible so they can ensure you get the care you need without incurring unnecessary costs. The call centre is available 24 hours a day, 365 days a year worldwide.

Emergency Travel Assistance has four main components:

• Medical assistance services to help you secure treatment by a doctor or medical facility 
• Emergency medical care, which covers the cost of emergency hospital and physician services 
• Transportation services, including ambulance services, return trip transportation if necessary, and more 
• Personal assistance, help with lost documents, assistance in accessing legal counsel, emergency messages, and translation. 

If an emergency should occur while traveling outside of your province of residence, please contact Global Excel Management – GEM (Manulife’s emergency services provider) immediately or as soon as possible at one of the following toll-free numbers:

Canada and the United States:  1-800-265-9977

Mexico: 0018005143702

Note: In Mexico, the prefix numbers (i.e., the two zeros) are regionally determined. In some regions, the prefix requirement may be only one zero. Members are asked to confirm upon arrival at their destination. 

Dominican Republic: 1-888-751-4403

Other countries that participate in the Universal International Toll Free (UITF): 800-9221-9221 

Note: the UITF number is an 11-digit number with the middle set comprised of 4 digits. This contact number has been validated by the provider. The country code refers to the country FROM which the member is calling and not the country to which they are calling. Members are asked to confirm upon arrival at their destination. 

Other countries that don’t participate in the UITF: Use the operator to call collect: 519-741-8450. 

Countries that participate in UITF include: Argentina, Australia, Austria, Belgium, China, Colombia, Costa Rica, Denmark, Finland, France, Germany, Hungary, Ireland, Israel, Italy, Japan, Korea (South), Luxembourg, Macao, Malaysia, Netherlands, New Zealand, Norway, Portugal, Singapore, South Africa, Spain, Sweden, Switzerland, Taiwan, U.K. 

Phone numbers for calling to Canada and the U.S. have not changed. In countries other than those listed above, please continue to use the numbers listed on your benefits card.

Please note that these additional phone numbers will not be printed on your benefits card due to space limitations. 

Visit Resources & Forms  to access benefits summaries and the Manulife policy and plan description booklets. You can also find information by logging in to your account at Manulife.com. 

To add, change or delete a dependent, follow the Employee Self-Service instructions. 

You can change your address online through Employee Self-Service. Navigate to KiewitNetwork > Career & Life > Employee Self-Service (English/French/Spanish) > Benefits).

You can also contact the Benefits Department at [email protected] or 855-329-7907. 

The dental claim form can be found under Resources & Forms or by visiting Manulife.com. Take it along with you when you visit your dentist and make sure all portions are fully completed to avoid delays in paying your claim.  

In many cases, dental offices will submit your claim electronically on your behalf. Some dental offices choose not to send claims electronically but may provide a claim form from their computer system with their portion already complete. You then simply complete your portion, sign the form, and submit it for payment.  

If you have questions regarding your claim, please contact the Manulife Customer Service Centre.  

NOTE: You should get an estimate. If you are about to undergo a costly course of treatment (i.e. more than $500), you should have your dentist submit a cost estimate (called a ‘predetermination of benefits’) to Manulife showing the planned treatment and expected costs. Manulife will advise you by mail how much you will be reimbursed. If necessary, your dentist may be required to submit dental x-rays to support the planned treatment. If so, the x-rays will be promptly returned to your dentist after the review is complete. 

Your plan provides a drug card, so you won’t need to submit a claim for drug expenses. Simply present your drug card to the pharmacist when filling a prescription, and the pharmacist will submit your claim electronically on your behalf. 

The health claim form can be found in the Resources & Forms section or by visiting Manulife.com.

To avoid delays in processing your claim, be sure all sections of your claim form are complete and that your receipts are attached. Click here for more information on how to file online claims.

Important

• Be sure to include the name of your plan sponsor or employer, and your group policy number. Check with your benefit administrator if you are unsure of this number.
• Include your name and identification number (this may be your employee number or Social Insurance Number).
• It is important to indicate if you have benefits under another plan, such as your spouse’s plan. If this information is not included, your claim cannot be processed.
• If you’re claiming expenses for a spouse or child, be sure to show their name and relationship to you and show the name of your spouse’s plan sponsor or employer or your child’s post-secondary institution if your child is an over-age dependent. 
• Staple receipts to your claim form before mailing, including the pharmacy receipt, not just the cash register receipt. 
• For paramedical practitioner services, please ensure that the practitioner’s license number is on the receipt. Having the practitioner include their registration or license number will allow for a faster payment of your claim.
• Staple receipts to the claim form along with a letter from your doctor if a doctor’s approval is required.
• Review your benefits booklet or contact the Customer Service Centre to confirm. 

Your plan includes short-term disability benefits. If you are instructed by your physician to take a medical leave of absence, you must contact your supervisor and the Leave Administration  team as soon as possible. 

Once notification has been given to the Leave Administration team, the necessary forms will be provided. All completed forms will be reviewed by Manulife for approval. Once a decision has been made, you will be contacted with additional information. 

Log into your account through  Manulife.com and select ‘Claims’ or ‘Claims Inquiry’ to see if your claim has been processed and how much was paid. 

Yes, basic life and accidental death and dismemberment (AD&D) insurance is offered by the company. The amount offered is two times your annual base salary, with a cap of $300,000.

Visit the Additional Insurance  page for more information. 

Kiewit offers the option to purchase optional supplemental life insurance plans for you, your eligible spouse and child(ren) through payroll deduction. Visit the Additional Insurance page for more information. 

Yes, you can convert to an individual life policy. Visit Manulife.com for more information. 

Yes. The short-term disability plan provides employees with short-term income protection beginning on their first day of employment. The plan covers pregnancy and other short-term surgical or medical leaves that are non-work related.  

• If approved, there is a seven-day elimination period for a sickness or injury that is not inpatient.  
• Once the elimination period has been satisfied, the employee will be paid 100% (70% for project hires) of base salary and cost-of-living adjustments (COLA) through the first 13 weeks of an approved disability.  
• The remaining 13 weeks of an approved disability are paid at 70% of base salary.  
• After the sixth month, you may be eligible for the long-term disability plan, if approved. 
• Disability earnings will be reduced by the amount of other income benefits you receive. 

Yes, if your injury or illness continues for more than 182 days, you may be eligible for the long-term disability (LTD) plan, if approved.

• This benefit pays 60% of your base salary, up to a maximum of $6,000 per month.
• The disability earnings may be reduced by the amount of other income benefits you receive.
• Once approved for LTD, you are no longer considered an active employee. 
• Extended health, dental and vision coverage will remain in effect for six months, and basic life and AD&D insurance coverage will continue through the duration of your approved LTD.
• All other benefits will end on the date LTD becomes effective. 

Visit the  Additional Insurance page for more information. 

Eligible employees can participate following one month of continuous employment. When you become eligible to participate, you will need to register and enroll online at Manulife.ca/GRO.

For more information, visit the Financial Benefits page.

The company will match your RRSP member-required contributions dollar for dollar up to 6% of your eligible weekly base pay. You can also transfer money from a previous employer’s plan into your Kiewit account with Manulife. 

Project hires are eligible to participate in the RRSP immediately. The company will match your RRSP member-required contributions dollar for dollar up to 5% of your eligible weekly base pay. 

There is no matching on Member Voluntary contributions. 

You can view your balance or make changes to your contribution by visiting Manulife.ca/GRO or by calling 866-220-1129, #2.

You can contribute from 1% to 18% of your eligible weekly base pay, up to a maximum amount set yearly by the Canada Revenue Agency (CRA). Contributions are deducted from your weekly pay on a pretax basis. 

Kiewit stockholders, part-time, contract, craft and temporary employees are not eligible for company matching. 

The company has the discretion to make a contribution to full-time staff employee RRSP accounts each year depending on its overall performance.

Discretionary contributions are a way to share the company’s success with employees and can range from 0% to 4% of eligible base pay. When the company achieves its performance goals, the contribution can be as high as 4%. When it doesn’t, the expectation is that it should be less.  

You are automatically enrolled in the company contribution on the first of the month following one month of continuous employment and must be on payroll as of Dec. 31 of that calendar year in an eligible classification to receive the contribution.  

Kiewit stockholders, project hires, part-time, craft, contract and temporary employees are not eligible for the discretionary contribution program, and it is not pro-rated. 

You can transfer pretax money from a previous employer’s plan into your Kiewit account. Contact Manulife at 866-220-1129, #2, for more information on the roll-over process. 

You can transfer a previous RRSP account into your Kiewit account and you may be able to combine your account and your spouse’s account, depending on your tax status. Contact Manulife at 866-220-1129, #2, for more information. 

Log in to your personal account at  Manulife.ca/GRO or call 866-220-1129, #2.